About Us

We build with purpose, serve with passion, and grow with our clients.

It’s not just about being big, it’s about accomplishment

Voice Tech Solutions stands as a testament to over three decades of hands-on experience in customer service, operations, and business leadership across two continents. Founded by a team led by Robin Ahasan a seasoned industry leader with 32 years of unparalleled experience in the U.S. and Bangladesh — our mission is clear: to redefine how businesses, big or small, perceive and deliver customer service.

Currently operating from our 3,900 sq. ft. facility in the heart of Mohakhali, Dhaka, Voice Tech Solutions is more than just a call center — it’s the realization of a vision nurtured over decades. Having built, managed, and led customer service operations for global brands and local giants alike, VTS has seen firsthand how impactful a dedicated customer service strategy can be.

Our team is composed of veteran professionals who have served the BPO industry with passion, resilience, and consistency for over 15 years. Together, we’re committed to helping business owners understand that customer service isn't just a support function — it’s a growth engine.

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About Voice Tech Solutions

Voice Tech Solutions (VTS) is a leading business process outsourcing (BPO) and contact center solutions provider, committed to delivering high-quality, innovative, and tailored services to clients across diverse industries. With a focus on seamless customer experiences and advanced technology integration, VTS empowers businesses to engage their customers effectively, enhance operational efficiency, and drive measurable growth.

Our Vision

To be a trusted partner for organizations worldwide by providing world-class contact center solutions and technology-driven services that elevate customer satisfaction and business performance.

Our Mission

To deliver exceptional customer experiences through cutting-edge technology, skilled professionals, and a culture of continuous improvement, ensuring every interaction creates lasting value for our clients.

What We Offer

  • Voice Services (Inbound & Outbound)

    VTS specializes in voice-based customer engagement, providing both inbound and outbound call solutions. Our team of trained agents handles inquiries, technical support, lead generation, appointment scheduling, and customer retention campaigns with precision and empathy.

  • Non-Voice Services

    Beyond voice, VTS provides multi-channel customer support including:

    • Email Support
    • Live Chat Assistance
    • SMS & WhatsApp Communication
    • Social Media Engagement

    Our omnichannel approach ensures that your customers can reach you through their preferred platforms, creating a unified and seamless experience.

  • Custom CRM & SMS Portal Integration

    We integrate our services with client-provided or custom-built CRM platforms to enable smooth data flow, real-time reporting, and intelligent automation. Our SMS portal solutions allow for personalized communication, reminders, and notifications to enhance engagement and retention.

  • 24/7 or Customized Coverage

    Whether you need round-the-clock support or tailored schedules based on your business requirements, VTS can adapt its operations to ensure your customers are always heard and assisted, anywhere, anytime.

  • Data Analytics & Customer Insights

    Our advanced data analytics capabilities help clients gain actionable insights from customer interactions. By analyzing patterns, feedback, and metrics, we help businesses optimize processes, improve service quality, and make informed strategic decisions.

Why Choose Voice Tech Solutions?

  • Expert Team: Our professionals bring years of industry experience, combined with extensive training in customer service, sales, and technical support.
  • Technology-Driven: We leverage state-of-the-art tools and platforms to ensure efficiency, accuracy, and superior customer experience.
  • Customized Solutions: Every client is unique. We offer flexible, scalable solutions tailored to specific business needs.
  • Proven Track Record: VTS has successfully partnered with leading local and international clients, consistently delivering measurable results and excellence.
  • Client-Centric Approach: Our commitment to understanding and exceeding client expectations sets us apart in the competitive BPO landscape.

Our Commitment

At Voice Tech Solutions, we are passionate about building long-term partnerships. We strive to create meaningful customer experiences that not only resolve issues but also strengthen brand loyalty. With a strong focus on innovation, quality, and transparency, VTS is more than just a service provider—it’s your strategic partner in customer engagement.

Testimonial